Advertiser FAQ

Answers to the questions advertisers ask most often. If yours is not here, contact us and we will answer it directly.

Getting started

How does an advertiser account work?

Sign up for an account and choose Advertiser as the account type. Activate your account from the email we send you, sign in, then create your ad — you set the destination URL, your subjects, and the countries you want to reach. Once approved, your ad goes into rotation and you are charged per click.

How do I register?

Start at the sign-up page and choose the Advertiser account type. There is no charge to create the account — you only pay when you fund a campaign.

I registered but never received the activation email.

Check your spam or junk folder first, and the Promotions tab if you use Gmail. If it genuinely has not arrived, contact us and we will activate the account for you.

Can I open more than one account?

No. Our terms allow one account per person.

Account verification

Why do I need to verify my account?

Verification confirms that a real, distinct person is behind each account. Because Star-Clicks moves funds between advertisers and publishers, we need to know who our account holders are — both to prevent fraud against advertisers and to meet our anti-money-laundering obligations. You only complete this once.

How do I verify?

Sign in and follow the mobile verification step. Your number must be in international format — country code, then your number, with the leading zero removed. If the code does not arrive, our guide on verification codes that do not arrive covers the usual causes.

I do not have a mobile phone. Can I still verify?

Yes. Contact us and we will arrange an alternative. We accept a valid national identity document — a passport, national identity card or government-issued ID.

What happens to my ID after verification?

We do not retain it. Once your account is verified the document is deleted from our systems. If we ever need it again, we will ask you.

Must I verify before my ads display?

Yes. Ads do not go live on an unverified account.

Running your campaign

What is CPC?

Cost per click — the amount you pay each time a publisher clicks through to your site. On Star-Clicks that is $0.02.

How much do I need to start?

The minimum deposit is $5, which is roughly 250 clicks. That is deliberately low so you can test whether this channel does anything for your offer before committing a real budget.

How long does approval take?

Around 24 hours. Ads are reviewed before going live, and an unapproved ad will not display.

My ad is not showing any traffic.

Check the approval status first — this is the most common reason, and a new ad simply may not have cleared review yet. Sign in and open the ad to see its current status.

My ad is getting very little traffic.

The usual cause is narrow country targeting: the smaller the set of countries, the smaller the pool of publishers who can see your ad. Widen the targeting if your offer genuinely serves those markets — but do not widen it to countries you cannot sell to, because those clicks cost the same and cannot convert.

How do I check my ad's status?

Sign in to your account and open the ad. A live traffic report is available on your campaign.

Billing

How do I deposit money?

The deposit methods available to you are shown inside your advertiser account, since availability varies by country. That list is always current, so it is more reliable than any list published here.

Can I withdraw my advertising balance?

No. An advertising balance is credit toward displaying your ads, not a wallet — it is spent as your ads are clicked and cannot be withdrawn as cash. Only publisher earnings can be withdrawn.

How do I request a refund?

Email [email protected] with your account details and the reason for your request.

Security

How is my personal data used?

Only for managing your account and for fraud prevention and risk management. Our privacy policy sets out the detail.

How do I protect myself against phishing?

Phishing emails imitate a company you trust to trick you into handing over passwords or payment details. Two rules cover almost every case:

• We will never email you asking for your password. Any message that does is fraudulent, whatever it looks like. Delete it.
• Type the address yourself rather than clicking a link in an email, and check you are on https://www.star-clicks.com with the padlock showing before signing in.

If you receive a suspicious email claiming to be from us, forward it to [email protected].

Still stuck?

Email [email protected], use our contact page, or read the guides on our blog.